Returns & Exchanges

Our apologies, during these exceptional times returns processing will take longer as we follow extra precautions to keep our workplace safe and healthy.

How To Return or Exchange a Product:

If you have the prepaid Return Label & Packing Slip:

1. 1Complete steps 1 & 2 from the return/exchange section at the back of the packing slip.
2. 2Repack the item in a suitable box or bag.
3. 3Attach the Prepaid Label to your package.
4. 4Give the package to your postal carrier or drop off at any post office in the Continental U.S.

The amount of $6.95 will be deducted from your refund/exchange ($8.95 for AZ, CA, CO, ID, MT, NM, NV, OR, TX, UT, WA, & WY residents). Within 3 days, you can track your package at www.fedex.com/us using the tracking number at the bottom of your ticket.

For further assistance please contact Customer Service at 888-298-8162. Thank you for shopping the Vermont Country Store, we remain committed to ensuring your complete satisfaction 100% of the time.

If you don't have your packing slip, simply write us and tell us:

1. 1Include in a letter:

   • Your name, mailing address, and telephone number
   • Why you are returning the product
   • If you want to exchange the product for another color or size. Indicate the size and / or color you would like

2. 2Package the items and your letter and send them to one of the addresses below:

   UPS or FEDEX

   The Vermont Country Store
   Attention: Returns Dept.
   401 Innovation Drive
   North Clarendon, VT 05759-1000

    

   U.S. POSTAL SERVICE

   The Vermont Country Store
   Attention: Returns Dept.
   P.O. Box 6994
   Rutland, VT 05702-6994