Returns & Exchanges

How To Return or Exchange a Product

If you need a Return Label:

To return an item shipped outside the contiguous U.S., or any of the following types of items:

1. Oversize, such as furniture and floor lamps
2. Personal Care
3. Food
4. Your order was placed before 6/06/23 please call customer service at 1-800-211-4741 to request a return label.

Please call Customer Service at 1-800-547-7849 or email us at customerservice@vermontcountrystore.com.
Questions? Use our Live Help Chat.

For all other items shipped to the contiguous U.S., please complete this form:

If you have the prepaid Return Label & Packing Slip:

1. Complete steps 1 & 2 from the return/exchange section at the back of the packing slip.
2. Repack the item in a suitable box or bag.
3. Attach the Prepaid Label to your package.
4. Give the package to your postal carrier or drop off at any post office in the contiguous U.S.
5. Return Labels cannot be used in Alaska and Hawaii.

The amount of $7.95 will be deducted from your refund/exchange ($9.95 for AZ, CA, CO, ID, MT, NM, NV, OR, TX, UT, WA, & WY residents). Within 3 days, you can track your package at www.ups.com/track using the tracking number at the bottom of your ticket.

For further assistance please contact Customer Service by clicking here for Live Help, emailing us at customerservice@vermontcountrystore.com or calling us at 1-800-547-7849. Thank you for shopping at The Vermont Country Store, we remain committed to ensuring your complete satisfaction 100% of the time.

If you don't have a packing slip:

1. Include in a letter:
   • Your name, mailing address, and telephone number
   • Why you are returning the product
   • If you want to exchange the product for another color or size, indicate the size and/or color you would like
2. Package the items and your letter and send them to one of the addresses below:
   UPS or FEDEX

   The Vermont Country Store
   Attention: Returns Dept.
   401 Innovation Drive
   North Clarendon, VT 05759-1000

   U.S. POSTAL SERVICE

   The Vermont Country Store
   Attention: Returns Dept.
   P.O. Box 6994
   Rutland, VT 05702-6994