Returns & Exchanges
Our apologies, during these exceptional times returns processing will take longer as we follow extra precautions to keep our workplace safe and healthy.
How To Return or Exchange a Product
If you have the prepaid Return Label & Packing Slip:
- Complete steps 1 & 2 from the return/exchange section at the back of the packing slip.
- Repack the item in a suitable box or bag.
- Attach the Prepaid Label to your package.
- Give the package to your postal carrier or drop off at any post office in the Continental U.S.
- Return Labels cannot be used in Alaska and Hawaii.
The amount of $7.95 will be deducted from your refund/exchange ($9.95 for AZ, CA, CO, ID, MT, NM, NV, OR, TX, UT, WA, & WY residents). Within 3 days, you can track your package at www.ups.com/track using the tracking number at the bottom of your ticket.
For further assistance please contact Customer Service by clicking here for Live Help, emailing us at customerservice@vermontcountrystore.com or calling us at 1-800-547-7849. Thank you for shopping at The Vermont Country Store, we remain committed to ensuring your complete satisfaction 100% of the time.
If you don't have a packing slip:
- Include in a letter:
- Your name, mailing address, and telephone number
- Why you are returning the product
- If you want to exchange the product for another color or size, indicate the size and/or color you would like
- Package the items and your letter and send them to one of the addresses below:
UPS or FEDEXThe Vermont Country Store
Attention: Returns Dept.
401 Innovation Drive
North Clarendon, VT 05759-1000U.S. POSTAL SERVICEThe Vermont Country Store
Attention: Returns Dept.
P.O. Box 6994
Rutland, VT 05702-6994