Accessibility Statement

For over 70 years, The Vermont Country Store has been a place where our neighbors are welcome, and our customers enjoy browsing our vast assortment of old-fashioned, practical and hard-to-find goods at a leisurely pace. We remain committed to providing the best service and shopping experience that you'll find anywhere. That's a commitment we honor for everyone, regardless of disabilities, challenges or the use of assistive technologies.

When it comes to using our website, we want your experience to be simple, easy and enjoyable. We are continually working to improve our website and customers' online shopping experience, so it is accessible to everyone.

The Vermont Country Store is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with Level Access to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.

The assistive CX technology application on our website is available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

If you have difficulty using or accessing any portion of our website, our storekeepers would be happy to assist you. Please call us at 1-802-776-5644, from 8 a.m. to 8:00 p.m. Monday-Friday and 10:00 a.m. to 6:30 p.m. Saturday and Sunday; send us an e-mail at customerservice@vermontcountrystore.com; or use our live help feature. We will help you complete an order or answer your questions in the manner that works best for you.

Sharing Your Feedback

We appreciate your interest in The Vermont Country Store, and look forward to hearing your feedback about accessing our website. Please email customerservice@vermontcountrystore.com to share your thoughts with us.

Thank You,
Eliot Orton
Proprietor
The Vermont Country Store