Returns & Exchanges

• If you have the packing slip, please complete the return/exchange section on the back of slip and include that in the package.
• If you do not have the packing slip, please include in the package:
  1. Your name, mailing address and phone number.
  2. Why you are returning the product.
  3. If you would like to exchange it for another product, including the size/color/flavor of the item you would like us to send.
• Attach the prepaid return label to your package.
• You may drop the package off at your nearest FedEx drop off location. Please click on the following link for your nearest FedEx location: FedEx - Shipping and printing locations near you

You will need to take note of the tracking number at the bottom of your ticket. Within 3 days you will be able to track it on www.ups.com/track for orders shipped before July 18, 2024 and at https://www.fedex.com/en-us/tracking.html for orders shipped on or after July 18,2024.

You do not have to use our prepaid return label. You may return it to us by UPS, U.S. Postal Service or FedEx.

Please send it to:

AK, HI, US Territories, APO/FPO/DPO and International returns may be returned by UPS, US Postal Service or FedEx. Please include:

1. Your name, mailing address and phone number.
2. Why you are returning the product.
3. If you would like to exchange it for another product, including the size/color/flavor of the item you would like us to send.

Please send to us at:

We will process your return within 2 to 3 days after we have received it. We’ll send you an email confirmation once processed. After that it may take your bank up to 3 days to process the refund.

If you would like us to send out your exchange now, please call 1-802-776-5644 to start your exchange. We will waive your shipping fee for the exchange. We will issue your credit for your return when we receive and process it. There will be a charge for use of our return label.

• If you have an online account, you may log in to access your order number.
• On the packing slip, please look on the front on the top right.
• If you received an order confirmation email, it is just above the order date.

• Products that show that they have been well worn and enjoyed and are simply at the end of expected practical use.
• Products that have been soiled or stained.
• Products that have been damaged by improper care, accident, or misuse.
• Evidence of habitual abuse of our Return Policy.
• Products purchased from other brands not affiliated with The Vermont Country Store

• If you don’t have the tracking number or the order number, but you do have an account, you may log in to your account to find the information needed.
• If this was a gift, please contact us via Email, Live Help Chat, or Call 1-802-776-5644 for a return label.

You may certainly send back items from more than one order in a package. Please include any order number information that you have and let us know how you would like us to handle your return/exchange.