Returns and Exchanges

How To Return or Exchange a Product

If you have the prepaid Return Label & Packing Slip...

1. Complete steps 1 & 2 from the return/exchange section the back of the packing slip.
2. Repack the item in a suitable box or bag.
3. Attach the Prepaid Label to your package.
4. Give the package to your postal carrier or drop off at any post office in the Continental U.S.

The amount of $6.95* will be deducted from your refund/exchange *($8.95 for AZ, CA, CO, ID, MT, NM, NV, OR, TX, UT, WA, & WY residents). Within 3 days, you can track your package at www.fedex.com/us using the tracking number at the bottom of your ticket.

For further assistance please contact Customer Service at 888-298-8162. Thank you for shopping the Vermont Country Store, we remain committed to ensuring your complete satisfaction 100% of the time.

 

If you don't have your packing slip, simply write us and tell us:

1. Your name, mailing address, and telephone number
2. Why you are returning the product
3. Indicate if you want to exchange the product for another color or size. Indicate the size and / or color you would like
4. Package the items and your letter and send them to one of the addresses below

What address do I use?

UPS or FEDEX: The Vermont Country Store Attention: Returns Dept. 401 Innovation Drive North Clarendon, VT 05759-1000

U.S. POSTAL SERVICE: The Vermont Country Store Attention: Returns Dept. P.O. Box 6994 Rutland, VT 05702-6994