Skip to Navigation Skip to Main Content

Frequently Asked Questions


Click on one of the questions below to see its answer.

Questions About Shopping With Us

  1. Are items in your retail stores available online?
  2. Can I order without a credit card?
  3. How do I know if an item is available to order?
  4. What credit cards do you accept for payment?
  5. Does Vermont Country Store take International orders online?


Questions About Shipping My Order

  1. Can you ship my order outside the USA?
  2. How do I check the status of my order?


Returns and Exchanges

  1. How do I return or exchange a purchase?


Questions About Using This Site

  1. Do I have to register to use this site?
  2. Do I need a User ID and password for this site?
  3. How can I stop receiving information from you?
  4. How do I know that your site is secure?
  5. Is the personal information I give you protected?
  6. Must I enable cookies to shop this site?
  7. What are cookies? How are they used on your site?
  8. Which browsers can I use with this site?



-------------------------------------------------------------------------------------------------------------


Questions About Shopping With Us


  1. Are items in your retail stores available online?
    Many of the items you see in our Weston and Rockingham, VT retail stores are also available on-line. If you have visited our stores and saw an item you can't find on-line, please click on Live Help at the top of this screen to chat with one of our representatives or call customer service at 1-800-547-7849.


  2. Can I order without a credit card?
    For orders placed online, we accept payment using American Express, Discover, Mastercard or Visa. If you would like to pay for your order using a money order or personal check, please click on Live Help at the top of this screen to chat with one of our representatives or call customer service at 1-800-547-7849 for instructions.


  3. How do I know if an item is available to order?
    All available sizes, colors, and flavors are listed in the drop-down boxes on the item page. If a particular selection is not available, it will not be listed as an option. If it is available, you may add it to your shopping bag. If the item is currently on backorder, you may select it, and an approximate date of availability will be noted directly below the price on the item screen. This will also be noted in your shopping bag. Occasionally, you may see an item in a catalog that is not listed on our site. If this is the case, the item is most likely not available. If you have questions about the availability of any item, please click on Live Help at the top of this screen to chat with one of our representatives, or call customer service at 1-800-547-7849.


  4. What credit cards do you accept for payment?
    We accept American Express, Discover, Mastercard or Visa at www.vermontcountrystore.com.


  5. Does Vermont Country Store take International orders online?
    At this time, we are unable to accept international orders through our website and we apologize for the inconvenience. However, we do have an option for you. If you're calling from U.S. territories or Canada, you may call us at 1-800-564-4623 and place your order with one of our Customer Service representatives.  If you're calling from overseas, please call us at 001-802-776-5701.

Questions About Shipping My Order


  1. Can you ship my order outside the USA?
    Absolutely. To ensure accurate delivery outside the USA or to an FPO/APO address, please use the following procedures: Shop our site and place items into your shopping bag. When you have completed your shopping, print a copy of your shopping bag. Please contact us by telephone or fax and we will be happy to assist you.


  2. How do I check the status of my order?
    Thank you for placing your order with The Vermont Country Store. Orders are shipped within 48 hours of receipt. Please review our shipping rates and times here. If you need additional assistance, you may contact customer service at 1-800-547-7849 or email us at customerservice@vermontcountrystore.com.


Returns and Exchanges


  1. How do I return or exchange A purchase?
    Please visit our Returns and Exchanges page for details on how to return or exchange a purchase.




Questions About Using This Site


  1. Do I have to register to use this site?
    We don't require you to register to shop at www.vermontcountrystore.com, but we encourage it! When you register, you will have access to many features of this site designed to make your shopping experience easier and quicker. In addition, as a registered shopper at the Vermont Country Store, you have the option of receiving notices of special offers and new products as soon as they are available. Registration is easy, and it only takes a few minutes. To register, go to Sign In/Register Now, My Account section.


  2. Do I need a User ID and Password For this site?
    If you have registered for an online account with us and have forgotten your password, you may click here to retrieve it. Just enter the e-mail address you registered with us and click "Email my Password." If you do have an account with us, instructions for re-setting your password will be e-mailed to that address. If you do not have an account, you'll see a notification on your screen that reads 'No Profile Found." At that point, you may either register for a new online account or check out as a guest.


  3. How can I stop receiving information from you?
    If you would like to be removed from our catalogue or email mailing list, please click on the Live Help Button at the top of the screen to chat with one of our representatives, or call customer service with your preferences. In addition, at the bottom of every advertising email we send, there are instructions about how to unsubscribe.


  4. How do I know that your site is secure?
    Our site uses the Secure Socket Layer (SSL) protocol for transferring confidential data across the Internet. For secure pages, the URL will begin with the https:// prefix. In addition, your browser may also display a small lock icon on your information bar.


  5. Is the personal information I give you protected?
    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store credit card numbers on our site. To protect your credit card numbers, we require you to enter your credit card information each time you place an order with us. All transaction information that you supply to us from your browser is exchanged with our server using a secure hypertext protocol. This protects information from compromise as it travels between your computer and our Web server. Contact information (such as your name, address and telephone) that you supply us is stored in a secured database on our server or on our order processing system.


  6. Must I enable cookies to shop this site?
    You do not need cookies to browse and view any of the information on this site. You will need to have cookies enabled to put items into your shopping bag and checkout. We use cookies to keep track of the items in your shopping bag. If you do not have cookies enabled, we invite you to browse our site and contact customer service to place your order.


  7. What are cookies? How are they used on your site?
    Cookies are small files that are stored on your hard drive while you are shopping our site. These cookies are used to keep track of information such as the items that you place into your shopping bag before you submit your order to us. If you have your web browser configured to not accept Cookies, you may still browse the site, but the shopping bag may not function correctly. You can turn Cookies on within the configuration settings of your browser.

  8. Which browsers can I use with this site?
    The Vermont Country Store website has been tested with Internet Explorer, versions 7 and above; Firefox, versions 3.6 and above; Chrome, versions 10 and above; and Safari, versions 5 and above.  JavaScript must be enabled within the browser.