Customer Bill Of Rights


  1. To expect polite, courteous service.
  2. To be the top priority of the moment.
  3. To expect all salespeople to know about their merchandise.
  4. To complain about any shortcomings in merchandise, service or delivery.
  5. To compliment superior quality of service and merchandise.
  6. To expect The Vermont Country Store to stand behind its merchandise.
  7. To expect any adjustments in merchandise to be made in the most convenient manner.
  8. To expect accurate and efficient record keeping, despite the computer or other problems.
  9. 100% guaranteed satisfaction. We will exchange any item or refund your money, without hassle or fuss.